In this 4 part series we’re going to be talking about Eliant Surveys. What they are, why they matter, how they work, and how this sets Tim Lewis Communities apart as we strive for excellence from start to finish, in the homebuying process.
For 30 years, Eliant has been been helping home builders like Tim Lewis Communities become top ranked in the industry by conducting valuable homebuyer research.
Eliant Surveys are one of the most reliable ways we as a homebuilder, can ensure we’re providing homebuyers with the highest quality homes and customer service possible. The surveys ask our homebuyers various questions about their experience, starting with their first tour of one of our communities, to making design and flooring selections, to closing escrow. The answers to these time-tested questions are then compiled to give us a grade that allows us to see how we’re doing in every aspect of the home building and buying process.
The process begins with the move-in survey, where new home buyers are asked about their first impressions – from customer service, to the first time they walk through the home. The process continues with a mid-year follow up, where we find out the homeowner’s perception of their continued customer service experience, and then the process finishes with a one year review of the homeowner’s overall experience from first impressions, to the quality of the home one year later.
As a homebuilder that focuses on quality, we at Tim Lewis Communities understand the importance of hearing our homebuyers’ feedback which is why we use a respected, partner company like Eliant to conduct our homeowner surveys.
Rest assured that we don’t just collect these Eliant surveys, but use the data from them to ensure when we open new communities, like Vista Ridge in Roseville, Crowne Point in Rocklin, or The Promontory in San Jose, CA we’re always continuing to provide quality homes and exceptional service to our potential homeowners.