Job Description
Under limited supervision, complete final Quality inspections and walk-through of completed home with homeowner. Respond to homeowner’s warranty issues and ensure timely resolution of repairs and/or corrections after the sale of home. Respond quickly to emergency repairs. Ensure homeowner satisfaction at future intervals.
Essential Duties and Responsibilities
% of Time
1. Respond timely to homeowner’s warranty issues in person. Review items and contact appropriate subcontractors to complete repairs. Follow up with homeowner on date of repair. When completed, inspect repairs. Have homeowner sign off for completion of work.
60%
2. After Construction is complete, complete final Quality inspection using a checklist and noting repairs and/or corrections still needed by Construction.
15%
3. Perform walk-through and sign-off with the homeowner, ensuring that the home is complete and satisfactory to the buyer. Note any newly requested corrections and or repairs. Return in one week to ensure repairs are complete to the homeowner’s satisfaction.
10%
4. Respond quickly to requests from homeowners for emergency repairs during working and non-working hours approximately a week every three months. Immediately go to home and inspect the problem. Contact the subcontractor to resolve the emergency. Follow up with the homeowner to obtain sign-off.
5%
5. Perform ongoing Warranty Assessment appointments to ensure homeowner satisfaction (i.e., at 15 days, 4 months, and 11 months).
5%
6. Administrative duties include completing purchase order requests, 24-hour notices, back charge notices, maintaining reports, maintaining daily calendars, taking and transferring photos, etc.
5%
Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education and/or Experience
- High School (GED) plus 2-4 years related experience or equivalent combination of education and experience.
- Minimum of 2 years homebuilding experience required.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications (Knowledge, Skills and/or Abilities)
Productivity: Meets productivity standards; strives to increase productivity without sacrificing quality and safety.
Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions.
Quality: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Customer Service: Responds promptly to customer needs; solicits customer feedback to improve service; meets commitments
Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification
Teamwork: Exhibits objectivity and openness to others’ views; gives and welcomes feedback; supports others’ efforts to succeed.
Ethics: Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values.
Diversity: Promotes a harassment-free environment; shows respect and sensitivity for cultural differences.
Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration.
Safety: Observes safety procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Analytical: Synthesizes complex or diverse information; collects and researches data; designs workflows and procedures
Project Management: Coordinates projects; communicates changes and progress; completes projects on time and budget.
Technical Skills: Strives to continuously build knowledge and skills; shares expertise with others.
Written Communication: Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively.
Cost Consciousness: Uses the Company’s funds and resources appropriately; recommends cost-saving processes.
Judgment: Makes timely decisions, exhibits sound and accurate judgment.
Motivation: Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
Planning/Organizing: Manages time and prioritizes work to meet deadlines; able to multi-task with numerous interruptions.
Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; develops innovative ideas.
Mathematical Skills
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, and percent. Able to interpret bar graphs and pie charts.
Language Skills
Read/Analyze/Interpret: Able to read, analyze, and interpret routine instructions, correspondence, policies, and procedures.
Write: Able to write routine reports, correspondence, and e-mails.
Speak: Able to effectively present information and respond to questions in one-on-one, small and large group situations of customers, clients and employees of the organization.
Computer Skills
Microsoft Outlook: Open and reply to e-mails, open folders, set and reply to calendar appointments.
Microsoft Word: Open document, change font, copy text, create columns check spelling, change margin, align text, set tabs.
Certificates, Licenses, Registrations
Valid Drivers’ License and Auto Insurance Required
Physical Demands
Seldom sit; frequently stand, walk, use hands, reach with hands and arms, climb roofs or attics, balance, stoop, kneel, crouch, or crawl, talk, and hear; and occasionally lift up to 25 lbs. and seldom lift up to 50 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Frequent outdoor weather conditions; occasional office environment.
There is moderate to loud noises on this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
